Vantix Studios

Refund Policy

Last updated 3 October 2026

Digital products are final once delivered. If a script does not work as described and we cannot fix it, you can ask for a refund within 14 days of purchase.

Overview

Our products are digital goods that are delivered instantly and cannot be returned. Because of this, all sales are final except in the situations described below. This policy works alongside the Tebex Checkout Terms, and any refund we approve is processed by Tebex as our merchant of record.

Your right to cancel

If you live in the EU or the UK, you normally have 14 days to cancel an online purchase. For digital content, this right ends once delivery has started with your express consent and your acknowledgement that you lose the right to cancel. By completing checkout and receiving your Resource through Keymaster, you give that consent.

This does not affect your rights if a product is faulty or not as described.

When you can get a refund

You can request a refund within 14 days of purchase if:

  • the Resource does not work as described and we are unable to fix it within a reasonable time after you report the problem;
  • you were charged more than once for the same order;
  • the Resource was never delivered to your Keymaster and we are unable to resolve the delivery.

When refunds are not given

We do not offer refunds when:

  • you changed your mind, no longer need the Resource, or bought it by mistake after it was delivered;
  • the problem is caused by your server setup, framework version, your own edits, or third-party resources;
  • the requirements or supported frameworks were listed on the product page before you bought it;
  • you expected a feature that was not advertised;
  • your licence was revoked for breaking our Terms and Conditions;
  • more than 14 days have passed since the purchase.

Where a refund is not appropriate, we may still offer a fix, an exchange for another Resource of equal value, or another fair solution.

How to request a refund

Open a ticket on our Discord server within 14 days of purchase and include:

  • your Tebex transaction ID (it starts with "tbx-" and is in your receipt email);
  • the name of the product;
  • your Cfx.re username;
  • a clear description of the problem, with screenshots or console errors where possible.

We aim to reply within 3 business days. We may ask you to work with us on a fix before a refund is considered.

How refunds are paid

Approved refunds are issued by Tebex to your original payment method. Once processed, the money can take up to 14 business days to appear, depending on your bank or payment provider. Some payment methods have time limits; for example, PayPal payments older than 180 days cannot be refunded.

When a refund is issued, your licence ends and the Resource is removed from your Keymaster.

Chargebacks and disputes

Please contact us before opening a chargeback or PayPal dispute. We will always try to resolve problems with you directly, and it is usually much faster.

If you open a dispute without contacting us first, or for a purchase that was delivered as described, your licence will be revoked and you will be removed from our Discord server. Tebex may also block you from making future purchases.